Shipping Information

Please find below details of our STANDARD DELIVERY OPTIONS and PRICES which can be applied to your order automatically when shopping online at www.thejewelcasket.com

If however, your order is outside of these standard rates, we will contact to advise you if there will be an additional delivery charge.

Please feel free to contact us by email or by telephone if you feel our standard delivery charges are not suited to your order and we will review the delivery charge for your specific order and advise accordingly.

REPUBLIC OF IRELAND & NORTHERN IRELAND

Our standard delivery charge is €5.50 per parcel for orders to be delivered in Republic of Ireland and Northern Ireland.

Delivery can be expected in 3 – 5 working days.

Standard rate is based on a parcel with maximum weight of 30kg. We will contact you in the unlikely event that the weight of your order exceeds 30kg to advise non-standard delivery cost.

We use An Post and DPD as our chosen couriers.

A track and trace number is allocated to all parcels despatched via DPD. Please contact us by email if you require the track and trace number using delivery@thejewelcasket.com.

You can then check the status of your order on www.dpd.ie. Or we can do this for you.

MAINLAND BRITAIN

Our standard delivery charge is €10 per parcel for orders to be delivered to Mainland Britain.

Delivery can be expected in 5 to 7 working days.

Standard rate is based on a parcel with maximum weight of 30kg. We will contact you in the unlikely event that the weight of your order exceeds 30kg to advise non-standard delivery cost.

DPD is our chosen courier in the UK; from time to time we may use An Post and Parcel Force depending on the item.

A track and trace number is allocated to all parcels despatched via DPD & Parcel Force.

Please contact us by email if you require the track and trace number using delivery@thejewelcasket.com.

You can then check the status of your order directly with the courier or we can do this for you.

EUROPE

Our standard delivery charge is €30 per parcel for orders to be delivered to European countries*.

Delivery can be expected in 10 – 14 working days.

Standard rate is based on a parcel with maximum weight of 30kg. We will contact you in the unlikely event that the weight of your order exceeds 30kg to advise non-standard delivery cost.

DPD is our chosen courier in the UK; from time to time we may use An Post and Parcel Force depending on the item.

A track and trace number is allocated to all parcels despatched via DPD & Parcel Force.

Please contact us by email if you require the track and trace number using delivery@thejewelcakset.com.

You can then check the status of your order directly with the courier or we can do this for you.

REST OF WORLD

Our standard delivery charge is €30 per parcel for orders to be delivered to Rest Of World.*

Delivery can be expected in 15 – 20 working days.

Standard rate is based on a parcel with maximum weight of 30kg. We will contact you in the unlikely event that the weight of your order exceeds 30kg to advise non-standard delivery cost.

DPD is our chosen courier for Rest of World; from time to time we may use An Post and Parcel Force depending on the item.

A track and trace number is allocated to all parcels despatched via DPD & Parcel Force.

Please contact us by email if you require the track and trace number using delivery@thejewelcasket.com.

You can then check the status of your order directly with the courier or we can do this for you.

NON-STANDARD DELIVERY

Parcels over 30kg in weight cannot be despatched at standard delivery charges quoted above.

We will contact you by email if your order exceeds the weight for standard delivery and advise you of the actual shipping cost before any goods are despatched. You will have the opportunity to modify your order before despatch if so desired.

*Please note: We do not offer standard delivery to the following countries – Bosnia Herzgovina, Bulgaria, Croatia, Estonia, Iceland, Liechtenstein, Romania, Serbia & Montenegro, Tunisia and Turkey.

We reserve our right to cancel a transaction to these areas.

If you would like to purchase goods from any of the countries listed above please email us

delivery@thejewelcasket.com or call us on 00353 74 93 22650.

ORDER & COLLECT INSTORE

We are pleased to offer our customers the option to browse our products online, complete their purchase and payment online and collect from our Main Street shop.

We will acknowledge receipt of your order and confirm to you by email when your order will be ready for collection. We will endeavour to have all orders ready for collection within a couple of hours but latest by the start of next business day (except Sundays).

It would be helpful if you can bring a copy of your order confirmation with you when calling to collect your goods.

Our shop, THE JEWEL CASKET is located at 35 Upper Main Street, Buncrana, County Donegal. Republic of Ireland.

Normal Shop Opening Hours:

  • Monday to Saturday 10:00am – 6.00pm
  • Sundays – CLOSED
  • Christmas Holidays and Bank Holiday Opening Hours will be posted on our Facebook page – The Jewel Casket.

WHAT HAPPENS AFTER I PLACE AN ORDER?

When your order is placed we will send you an order confirmation by email. We will send a second email once we have dispatched your item(s).

GIFT VOUCHERS

We offer FREE post for all Gift Vouchers ordered online. Gift Vouchers will be dispatched via An Post and can be personalised with a message if requested at the time of order.

Please note;

  • Our Gift Vouchers are issued in Euro (€) currency only.
  • Gift Vouchers are not refundable and cannot be exchanged for cash or other gift cards.
  • Gift Vouchers are redeemable against purchases made in our store only. They cannot be redeemed against online purchases.
  • We cannot take responsibility for any gift cards that are lost, stolen or used by someone other than your recipient after delivery.

IMPORTANT INFORMATION

DELAYS

We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.

DUTIES & TAXES

The Jewel Casket will not be responsible for any additional charges on the parcels delivered.  Such as: governmental duties, taxes, clearance or importation fees which may be levied in some circumstances in some countries.